FAQ

Q

*Are the works always free?

Not always but sometimes!  The grant will vary from home to home and it is based on the results of an energy performance certificate (EPC).  The EPC tells us how much the works will save on your heating and hot water bills and this then determines the grant.  The bigger your home is and the more it leaks heat, the bigger the grant will be.  So older homes with solid walls and little insulation would get a bigger grant than a smaller, modern, well insulated home 

Q

What type of boilers do you provide?

We install typically install Worcester Bosch boilers but this may vary from time to time.  In all cases however we will use a premium brand boiler.  Click here to see more about the free boilers we use.

Q

What work is involved in the installation?

Usually the work is completed in a day for an LPG boiler or 2 days for an oil boiler assuming it is a straight swap.  Things that may add time are where you have no heating in the home already, where you have an existing back boiler or a boiler that needs to be moved to a different location, the installation of heating control upgrades or where any gas or oil lines and storage systems need upgrading

Q

Why aren't gas boilers free?

The Government made a recent change to the Energy Company Obligation funding which means that the energy suppliers are required to target homes that have the highest energy bills, these being homes heated by oil, LPG, electric or solid fuel.  We can offer grants for gas boilers but the grant is likely to be just a few hundred pounds on work that could cost upwards of £2,000

Q

Is finance available if there is a contribution to pay?

Yes – Happy Energy can offer finance of up to 10 years for boiler upgrades which is subject to status

Q

Are other forms of free heating available?

Grants are also available for people with storage heaters which we can upgrade with modern high heat retention models – for more information go to our other website www.freestorageheaters.org.uk

Q

I am a landlord, can I apply for my rental property?

If your tenant is in receipt of eligible benefits then yes you can apply, and better still, the grants are non repayable so even if the tenant moves out you can keep the new heating.